FREQUENTLY ASKED QUESTIONS

Please email us with any other questions you may have: questions@heroeshat.com

I am not a Paypal customer, can I place an order without joining Paypal?

Yes, when you go to check-out you will be offered the opportunity to log-in to Paypal and use a Paypal account OR you can use a major credit card without a Paypal ID.

Is it safe to order online from HeroesHat.com?

Yes, our orders are processed on servers using the highest standards of quality and security. We have partnered with Paypal to provide industry leading security and fraud protection. This means the order page is secure and your order will be transmitted safely.

Are there any other ways to order?

No. We are exploring the possibility of taking orders over the phone or by fax.
 

Do you ship internationally?

Currently we do not ship our hats to international addresses. We do ,however, offer shipping to APO addresses.

How much does shipping cost?

We have a flat rate shipping policy. We charge $6.49 for USPS Priority Mail shipping. Currently, we offer free shipping on all orders greater than one hat.

How long will it take to receive my order?

That depends on your region. We ship all orders via USPS Priority Mail and we guarantee delivery in 7-10 days. However, many of our customers report receiving their order within 3 days.

Do you offer expedited shipping on your hats?

Unfortunately, USPS Priority Mail is our only form of shipment.

Can I get custom embroidery placed on my hat?

Because of the setup times involved in doing custom embroidery we can only consider custom orders of 50 hats or more. If you need custom work on 50 or more hats please contact kyle@heroeshat.com.

Is there any other embroidery on the hats besides the American flag on the front?

No. Unlike some of the other American flag hats out there, we do not put any logos or trademarks anywhere on our hats.

Please email us with any other questions you may have: questions@hereoshat.com