FREQUENTLY ASKED QUESTIONS

Please email us with any other questions you may have: questions@heroeshat.com

I am not a Paypal customer, can I place an order without joining Paypal?

Yes, when you go to check-out you will be offered the opportunity to log-in to Paypal and use a Paypal account OR you can use a major credit card without a Paypal ID.

Is it safe to order online from HeroesHat.com?

Yes, our orders are processed on servers using the highest standards of quality and security. We have partnered with Paypal to provide industry leading security and fraud protection. This means the order page is secure and your order will be transmitted safely.

Are there any other ways to order?

No. We are exploring the possibility of taking orders over the phone or by fax.
 

Do you ship internationally?

Currently we do not ship our hats to international addresses. We do ,however, offer shipping to APO addresses.

How much does shipping cost?

We have a flat rate shipping policy. We charge $6.49 for USPS Priority Mail shipping. Currently, we offer free shipping on all orders greater than one hat.

How long will it take to receive my order?

That depends on your region. We ship all orders via USPS Priority Mail and we guarantee delivery in 7-10 days. However, many of our customers report receiving their order within 3 days.

Please email us with any other questions you may have: questions@hereoshat.com